West Cancer Center provides a secure username and password used to access your patient record information. Use this account to sign in whenever you see the Patient Portal button.
What is the Patient Portal?
The Patient Portal is a secure way for you to connect with your Care Team at West Cancer Center. It can be accessed anywhere there is an internet connection, but please use caution when logging on from a public computer.
If you don’t own or control the computer you’re using, turn on “private browsing” to protect your health information.
What can I do from my Patient Portal?
- Request an appointment
- View requested medical records including lab results and medications
- Send messages to your health care team
- Request a prescription
To Register for your Patient Portal
Frequently Asked Questions
How do I sign up for the West Cancer Center Patient Portal?
In order to sign up for West Cancer Center’s Patient Portal, we will need to have your email address, date of birth, and zip code entered in your patient chart. Once we have this information, you will receive an email invitation to join the portal. An invitation is required to activate your Patient Portal access.
If you have a question regarding information included in your patient chart, please see a front desk associate at one of our clinic locations.
What can I do in the Portal?
West Cancer Center’s Patient Portal provides our patients remote access to several features regarding your continuum of care, including:
- Ask a question to our Billing Department
- Request Medical Records
- Request Prescriptions or Refills
- Ask a Question to your provider
- Request an appointment
I received a message stating I have a New Health Data. What does this mean?
Four days after each office visit with your health care provider, you will receive a patient visit summary through the Patient Portal. This can be accessed by clicking on the “View Health Data” button within the notification message. This patient visit summary includes details on your current problem list, current medications, lab results*, vital signs and any additional pertinent data that was recorded on your visit. If you have any questions regarding this patient visit summary, please contact your health care provider.
*A doctor or nurse practitioner must sign off on your lab results before they will be displayed in the Patient Portal. If you do not receive your lab results in your patient visit summary, send a message to your health care provider.
Are my full medical records included in the Patient Portal?
Our Patient Portal does not include a full, comprehensive view of your complete medical records. In order to view your complete medical records, please submit a request to your health care provider to have these sent to you.
How quickly will you respond to my message?
Our team will respond to your message within two business days (48 hours). Our response team maintains normal business hours, 8 am – 5 pm, Monday through Friday. If you need faster service, please contact us at 901.683.0055. If this is a medical emergency, please call 911.
I forgot my username, my password, and/or my Security Questions. What do I do?
Please contact us at 901.683.0055. Our team will send you an email with instructions for resetting your password and/or your security questions.
How do I access the Patient Portal?
Click on the Patient Portal button on the upper right side of the website homepage.